Subscription & Cancellation Policy

1. Your agreement controls

This policy summarizes MERCHED’s standard Client Services Agreement. Your signed or otherwise validly accepted agreement and applicable pricing documents govern your subscription. If they differ from this summary, those documents control, subject to applicable law. No website visit or demo interaction enrolls you in a subscription.

2. Annual subscription and optional services

MERCHED uses a single annual subscription model for a flat annual fee stated in your order form, invoice, checkout page, or other written pricing documentation. Unless otherwise agreed in writing, the fee is due at the beginning of each annual term. Payment may be required before access is activated or renewed, and access may be suspended for nonpayment.

Additional paid features, services, or integrations are optional. You will not be enrolled in or charged for them without agreeing to their applicable pricing and terms.

3. Automatic annual renewal

Under the standard agreement, subscriptions automatically renew for successive one-year terms on the anniversary of the initial subscription start date unless either party gives written notice of non-renewal at least thirty (30) days before the renewal date.

The applicable annual fee becomes due at renewal, less eligible credits or discounts. MERCHED will provide advance renewal notice and, if the annual price changes, notify the client of the new price before renewal. Any additional notice, consent, cancellation, or refund rights required by applicable law remain available.

If timely non-renewal notice is not provided, the subscription renews under the agreement and the renewal fee becomes due, subject to applicable law.

4. How to request non-renewal

Send written notice to contact@merchedgolf.com, or the MERCHED notice address specified in your accepted agreement, at least thirty (30) days before your renewal date. Use the subject “MERCHED non-renewal” and include your club’s legal name, account email, and a clear request not to renew.

Keep a copy of your notice and contact us if you need help confirming the renewal date or whether the notice was received. Stopping use, deleting browser data, or requesting personal-information deletion is not the same as sending a subscription non-renewal notice.

Non-renewal prevents the next annual term; it does not ordinarily end the current prepaid term or create a refund. Your right to access the service continues through the current term unless it is suspended or terminated under your agreement.

5. Refunds and early termination

Except as required by law or expressly agreed in writing by MERCHED, annual fees are non-refundable once the applicable term begins. Discontinuing use before the end of an annual term does not entitle a client to a full or prorated refund. Optional-service fees are also non-refundable once activated, provided, or delivered unless otherwise agreed in writing.

If MERCHED terminates a prepaid subscription without cause before the annual term ends, the standard agreement provides a prorated refund for the unused portion. No refund is required under that agreement where termination results from nonpayment, misuse, unlawful activity, or material breach, except where applicable law requires otherwise.

MERCHED may provide a discretionary refund, credit, or accommodation in exceptional circumstances. An accommodation in one instance does not require one in future instances.

6. Referral credits and promotions

Eligibility, amounts, and other requirements depend on the applicable program terms. Unless otherwise stated, earned referral credits apply toward the next annual renewal, have no cash value, and are not refundable or redeemable for cash.

MERCHED may modify or discontinue a referral program, but credits already earned under its terms remain available for the next eligible renewal. This policy does not promise a specific referral reward or an ongoing promotion.

7. Access and data when a term ends

Account access ends at expiration or termination. Export Client Data and Client Outputs you want to retain before access ends. Previously downloaded outputs may continue to be used for permitted business purposes under the client agreement.

Some data may remain for a limited period for administration, backups, security, legal compliance, or disputes. See the Privacy Policy for retention and request information.

8. Billing questions

Contact support@merchedgolf.com for renewal dates, invoices, billing questions, or non-renewal assistance. Include your club name and account email, but do not send payment-card details or passwords.